Introducing dmAnswers14 Paks: Human answering with fixed costs
dmAnswers14 provides a high quality human service, on a pay-as-you-go basis, from as little as 58p per answer.
With dmAnswers14 Paks you can make further savings by agreeing to a fixed rate per answer.
Note: All prices quoted exclude VAT
Why it is so special
With dmAnswers14 Paks you pay the same price per answer no matter how long the call takes or what time of day or night you receive the call. You can also lock in our special launch prices for up to 18 months.
How it compares
With dmAnswers14 Paks you are buying a fixed number of answers at a specific price, rather than on a PAYG basis. Having a fixed price per call means that you don't have to worry how long a call takes to answer.
Most users of dmAnswers14 will, on average, save money on the cost of their calls. The biggest savings are for calls handled outside UK office hours (Monday - Friday 08:00 - 18:00 - excluding Bank Holidays).
Paks last between 6 and 18 months which means that by buying a dmAnswers14 Pak you can lock in our special launch prices for up to 18 months.
Technical overview
A Pak contains a certain number of answers, allocated against a specific type (Express, Standard or Deluxe), and has an expiry date.
See #1181 for the tariffs and allowances.
You are not charged for calls lasting 5 seconds or less, allowing for wrong numbers, robot calls etc.
How it works: the dmAnswers14 system will charge normal PAYG rates during each call. However, within 5 minutes of the call terminating, the charge will be re-imbursed, and the Pak will have an answer deducted from the "remaining" Pak balance.
How to see it: You can see information on the Pak in the following places (see #1183 for full details):
- Your Clubhouse will show a summary on a mouse over
- Your dmCalls12 Control, General Tab has a list of your paks, their remaining credit and expiry date
- Your dmCalls12 Control, Call Records has a list of your calls, and you will see the charges for dmAnswers14
- Your account Credit and Orders, orders list
Keeping you up to date: the system will keep you up to date with notification messages when any of the following things happen:
- When there is only 10% left in your Pak
- 1 month before the Pak expires
- When your Pak has either (the first of) no answers left, or has expired.
Who are dmAnswers14 Paks for?
- People who want to pay a fixed price per call
- People who want to save money
- People who want to lock in the special launch price for up to 18 months.
Uses
dmAnswers14 Paks are used to override the standard tariff and enable you to save money by agreeing a fixed rate per answer.
How to buy a dmAnswers14 Pak
Please contact support
Email: support@dmclub.net
Tel: +44 20 7060 2000