Getting started part 2 - sounds wizard
Input your own sounds (5-10 mins)
We strongly recommend that you print out a copy of the sound usage page of your script. You should also log out from the web control while recording the sounds.
On your number's webcontrol: [Sounds] [Sound Usage] [Print] [Logout]
Using your phone:
1 Call the Control Number (08700 885 445) - you should hear "Welcome to dmClub, please enter the dmVoice or Fax number you wish to access".
2 Enter your number followed by the # key.
3 Enter your PIN followed by the # key - you should hear "This is the switchboard control menu...".
4 Press 4 - you should hear "This is the switchboard setup menu".
5 Press 1 to access the sound recording wizard.
6 Follow the aural instructions to record your first prompt.
7 Listen to the prompt - if you're happy with it, press 6 to record the next one, or 2 to try again.
8 Repeat this process for all your prompts.
Sounds Wizard key overview
Review the results (5-10 mins)
- Is it going to be obvious to callers what to do?
- Does it give the right impression?
- Check the divert departments
- Check the voicemail message (this can be setup over the phone, selecting option 5 from the switchboard control menu)
- Check notification and voicemail delivery format and email address.
Now let your customers use it
You can now copy the development number setup to your main number.
1 On your web browser, go to your Clubhouse and login to your main number.
2 Click the "General" tab.
3 Set the Operating Mode dropbox to "Development", then click the "Set Mode" button.
4 Once the screen has refreshed, use the "Copy Settings" dropbox to select your development number.
5 Click "Copy".
6 Confirm your choice.
7 Once the settings are copied, set the Operating Mode dropbox back to "Live", then click the "Set Mode" button again.
Listen to what your customers say
Features that they liked: maybe there are other features that they would like in the future, listen to what they would like, and let us know - it may be that the existing product can do what you would like, it's just a question of knowing how!
Features that they did not like: what do they not like? why not? how could it be made better? again contact us, and keep an eye out for the tips, so that we can make this the service you want.