An14v2cg Product Release mon02Feb15
Mon02Feb15 Digital Mail Ltd's dmClub are pleased to release a major upgrade to their innovative human Answering Service. The world's most flexible professional call answering service how has Paks of fixed price answers calls, that can be purchased in Paks,
dmAnswers14 Background and Roadmap
dmAnswers14 is the replacement for the 10 year old dmAnswers (Classic) product, and is fully integrated with the new dmClub "GenU" services dmConnect12 (a fully featured Virtual Business Line) and dmSwitchBoard12 (a cloud based convergent switchboard). It is a long term product, and dmAnswers Classic will be upgraded to it over time.
dmAnswers14 Agents can answer the calls to customers/users prior to presentation (FrontDesk) or take a message when they are not available (MessageDesk).
The dmAnswers14 MessageDesk system is now ready for use by all customers and the FrontDesk system is ready for use for beta customers.
Release grade: Commercial Gold, suitable for distribution
This release is for all customers and to enable dealers to make money.
Environment= Live (http://my.dmclub.net) for MessageDesk and prev1336 (http://my.prev1336.dmclub.net) for FrontDesk
Build= 02Feb15a
BusinessUse= Commercial, this release is for commercial activity
Technical functionality= GOLD there is only limited testing that has been performed on this, no commercial use please.
Content quality= Commercial the content is now commercial grade
AgentQuality= GOLD the agents have been trained and have passed early experience monitoring for MessageDesk
FeatureSet=Complete
Operations= GOLD MessageDesk is now gold, FrontDesk is still beta.
Notable changes from previous versions
dmAnswers14 MessageDesk - live
The second release of dmAnswers14 has some exciting new features, and is now available to all customers.
- Agent handling mode - Our agents can handle calls in different ways, focusing either on speed (saving you money), quality of message (saving you time) or a good mixture of both. What varies is the level of information verification that the agent does when taking the details of the call, and how much (if any) information they type for you.
- dmConsole update - is now even easier to navigate for MessageDesk users – we removed some FrontDesk only fields to make it simpler for MessageDesk only customers
dmAnswers14 FrontDesk - beta only
- New Replay transfer mode – available in beta only. Your phone rings and you hear a recorded message of the caller speaking to the agent. This saves you money as you are not using extra agent time to brief you about the call. Please contact support@dmclub.net if you are interested in this feature.
How to get it
dmAnswers14 Paks: If you have dmAnswers14, you can purchase paks by going to #0018 dmAnswers14: Paks for fixed costs. If you currently have any other service or would like assistance, please contact support@dmclub.net or call +44-20-7060-2000.
MessageDesk: If you have dmConnect12, please go to #1122 Setting up dmAnswers14 MessageDesk on dmConnect12. If you currently have any other service or would like assistance, please contact support@dmclub.net or call +44-20-7060-2000.
FrontDesk: Contact support@dmclub.net or call +44-20-7060-2000.