Show All Steps
Opening - When will this extension accept calls?
Closed Notice - What to say when the extension is closed before taking specified action
Pre-announce - What to say before putting the call through
Repeat-announce - What to say (repeatedly) while attempting to put the call through
Ring duration - How long to allow for placing the call and having it answered
On no answer - What do do if there is no answer before the Ring duration expires
Personal Extensions - Advanced Options
Availability
Opening - When will this extension accept calls?
- Always Open
- Company Default (as set in the Company tab)
- Override (specific to this extension). Note that if you have no override lines, the extension will be permanently closed
When closed - What to do when the extension is not open?
- Hang up
- Play the Closed Notice and then hang up. Enter the text of the message into the "Closed Notice" and a robot sound file will be generated and played in this scenario (or you can record your own)
- Take voicemail message. This will play the closed notice and take a message. Any message that is left is forwrded to the Email address specified below in .MP3 format.
- Take dmAnswers message. This will play the closed notice and take a message using our dmAnswers human answering service. If you have more than one, you can select which to use.
- Transfer to extension. When this extension is closed, you might have another that should take the calls (or just transfer back to the menu [reception extension]) after playing the closed notice.
Closed Notice - What to say when the extension is closed before taking specified action
- Except when the action is simply to Hang up
Announcements
Pre-announce - What to say before putting the call through
Repeat-announce - What to say (repeatedly) while attempting to put the call through
Inbound Calls
Ring duration - How long to allow for placing the call and having it answered
- The time starts after any Pre-announce prompt is played
- Sometimes, particularly with mobile phones, the first few seconds will be spent initiating the call connection - so you may wish to allow for it.
On no answer - What do do if there is no answer before the Ring duration expires
- Hang up
- Take voicemail message. This will play the closed notice and take a message. Any message that is left is forwrded to the Email address specified below in .MP3 format.
- Take dmAnswers message. This will play the closed notice and take a message using our dmAnswers human answering service. If you have more than one, you can select which to use.
- Transfer to extension. When this extension is closed, you might have another that should take the calls (or just transfer back to the menu [reception extension]) after playing the closed notice.
Voicemail
Email address - where to send recordings of voicemail messages
- They are in .MP3 format
Voicemail PIN
- When accessing the Voicemail OGM control (on Special Extension 901 or 902) the PIN with which settings are secured.
Outbound calls
Caller ID - The Caller ID to use when making outbound calls from this extension
- Typically using SIP phone, Web phone
- Can also be a PSTN phone call made via the switchboard's Dial Up Access number.