dmAnswers14 is packed with useful features
| Feature name | What the feature does | Business benefit |
|---|---|---|
| FrontDesk* | An agent answers calls for you in your company name and screens calls according to your instructions before putting them through, taking a message or terminating the call (eg cold callers). | Saves you time and allows you to focus, increasing productivity with peace of mind knowing that any important calls will be put through to you. |
| MessageDesk | The human alternative to voicemail. When you are unable to answer a call we will answer it for you in your company name and take a message according to your instructions | Significantly reduces the chance of missing important sales enquiries - many callers won't leave voicemail but will leave a message if the phone is answered by a human. |
| dmConsole | You can change your availability and how you want your calls to be answered using a console. Optimised for use on smartphone |
Quickly change how we answer calls for you. Change settings so that you can use dmAnswers14 FrontDesk when you really need it and save money by taking calls yourself when you don't. |
| Availability* | 3 levels of availability + direct mode enables you to quickly control dmAnswers14 screening depending on how busy you are |
Quickly choose from preset levels of screening to save time and improve your contactability. |
| Preferences | Configure your profile, greeting, reason for unavailability, expected call return time | Helps the agent give the caller accurate and relevant information, adding to the professional image |
| Notification | Send information on calls handled by the agent via email and SMS (up to 3 destinations for each) | Quickly find out what calls have occurred and disseminate the information among a small group for appropriate and rapid responsiveness. |
| Direct Mode* | Put calls straight through without screening (effectively an "off switch" for FrontDesk) | Helps you to control costs, particularly when you're not busy. |
| Transfer Modes* | You can choose between attended transfer (where the agent introduces the call for you - and you can reject it) and unattended transfer (where the call is just put through without introduction) |
Attended transfer gives you more flexibility and the opportunity to better filter calls. Unattended transfer is a good cost-saver where basic filtering is acceptable. |
| Agent Handling Modes | You can choose between our money-saving (express) or time-saving (deluxe) options, or a mix of both (standard), to control how long our agents should spend answering your calls. |
Helps to control costs or save you time (or both!), whichever is more important to your business. |
| 24/7 | dmAnswers14 is available all the time - 24 hours a day, 7 days a week. |
Your calls will be handled whenever anyone dials your number. Useful when your contacts are global or nocturnal. |
| Call Records | Keep track of your answering costs with our easy to view call records |
You can see a breakdown of each answer, with the duration and cost. You can also view any dmAnswers14 notification SMS charges separately. |
*FrontDesk only. Currently available in Beta only, contact support for details if you are interested in this feature.