Number Porting
UK numbers can mostly be moved between carriers - this process is known as "porting". It is managed by the "gaining" carrier (i.e. the telecoms company you are moving the number to). In order for a port to be feasible, the carriers involved (losing and gaining) have to have a "porting agreement" in place. In theory, they can set one up if there isn't already one, but our experience is that this is a slow and unreliable process. Fortunately, most popular carriers have a wide range of porting agreements in place.
Porting to dmClub
There is a cost of £25+VAT associated with this - and you can order and pay for it here
We will then send you a Porting Request Form. You need to fill this in very carefully, as mistakes that may seem trivial can result in rejection of porting requests by the losing carrier or Range Holder.
The tricky questions are:
- Has this number been ported before?
- Is it a single line or multi-line installation (this is not always just a case of how many lines you have!)
Porting away from dmClub
IMPORTANT: Prior to porting please email support that you authorise the port. We only get a short time to authorise the port, and we do not want to reject a port in error, if you were unavailable.
Sad though it is to see customer leave us, there are sometimes good reasons to port your number to another carrier.
As long as your number is not overdue and there are no outstanding loans on your account, we are happy to oblige and assist in the process. We do recommend that you check with us that everything's OK before putting in a porting request to avoid delays and loss of service.
There is no charge from us to do this, although the company you port to may make a charge.
The network you port to should be able to find this information, but the relevant details are:
Rangeholder : Magrathea or GCICom (see below)
LCP (Loosing CP) : Magrathea or GCICom (see below)
CUPID : 102 or 711 (see below)
Line type: Single
Installation Address: Digital Mail Limited, 140 Tabernacle Street, EC2A 4SD
How to find LCP/Range holder/CUPID*
See the "Technical detail" of your number in the General tab of its service control and look at the NOG value.
NOG "DM3" or "MAG", then it's Magrathea/Magrathea/102
NOG "TC1" then it's GCICom/GCICom/711
If you porting dept ask you the following:
Your Company Name: Put your company name there, or private if none
Account reference number: Your DMID
Main Billing Number: The number you are porting
Contact Name: Your name
If your porting dept are asking you questions that you do not understand, maybe you are not porting to the right company, it is the obligation of the "gaining" company to manage the process.
Porting FAQ
If I am porting away from dmClub, are there any charges?
No, as long as you are up to date on your rent when the port occurs then, then there are no charges from dmClub.
How long should I allow for porting to take place?
You should allow for 2 weeks of "admin", prior to the actual port date.
Make sure that your subscription with the "losing" carrier, has at least 2 weeks to run.
You should also check that you do not have any outstanding invoices/debts etc prior to putting in the porting request.
Can I say when my number should be ported?
Yes - subject to the 2 week notice period, you can specify a date on which you'd like to have the port occur (eg on the date you move). This is slightly outside of our control, so we can't guarantee it, but most other carriers can schedule a port date.
How long will my number be inoperational during the actual port?
With dmClub we will build your account prior to putting in the port request, so that if the port occures earlier than planned, you will not lose any calls.
Do I need to "purchase" the number prior to porting it?
You have to pay any rent, or gold fees.
If I port my number to you, will my broadband still work?
In general no. If you port a number away from BT, they will generally regard that as cancellation of the line and any associated services. If you are persistent, they will let you have a line without a number, but you have to talk to the right person to avoid blank looks!
If porting away, I have been asked for my "account number" - how do I find this?
We don't have "account numbers" as such - just quote your DMID. The idea is that it can be used for us to check who you are.
If they insist on a number of digits, firstly ask yourself if they are competent in other ways, and then create a support ticket with us (subject to include the word "porting" and the number being ported) and put the ticket number in.
I am porting away, and my new supplier say that they can not do the port, please can you help?
The "gaining company" are respsible for admin. A small minority of companies find porting rather tricky, we regret that we can only respond to a formal request for information on a port rejection. We require this in writing, with all necessery details, so that we can then check with our porting dept.
We suggest that the "gaining company" should offer support to assist in any form filling, and admin on the porting process.
If your "gaining company" are having trouble, and are not prepared to put details in writing, then we regret that we can not help you, and suggest that you review your decision.
If we are porting to our network, and have a port rejection, then we are prepared to put the details in writing.
I am porting my last number away from you, please can I have a refund of my remaining credit?
Sadly not, our terms and conditions (#0060 clause 9.7) state that credit is non-refundable.