A My telephone number isn't working
Fill in your contact details, and tell us which number isn't working.
B Basic checks
If you check the following you may be able to solve the problem without any additional help from us. Please fill this section in if you can.
CONTACT Please provide as many additional details as you can
Please give as many additional details as you can, including any distinctive symptoms of the problem (see examples of how to report problems below the form).
Good and bad examples of problem descriptions
Bad example
A friend tried calling my number and it didn’t work.
Good example
A friend tried calling my number on Monday 4th Jan 2016 at 11:00 UK time.
They were calling from a ‘France Telecom’ landline (CLI +33-1-2345-2345) and heard in English "sorry there has been a fault – beep". She called the number 3 times over the next 5 minutes and got the same results, and then gave up.
I looked on my call logs and the calls were not there, the closest calls were 10:15 and 11:30 on that day, with different CLIs.
OK Thanks for using express support
We're glad we could resolve your peoblem so quickly. If you have any comments or feedback please send them to support.