On-page help for PSB Call Records
Call Records
To view your call records, just use the drop-down fields to set the start and end dates between which you want to view call records.
Then:
- Click SHOW to display the call records in your dmSwitchboard12 Control panel.
- Click DOWNLOAD to download a list of the calls to a .CSV file (ideal for importing to a spreadsheet)
- Group by Day - Check this box if you want the data totalled by day
Call record fields explained
The calls are displayed in a table. The following information is provided for each call:
| Header |
Description | Example | |
| Begin Date | Date the call was made | Fri 21-Oct-11 | |
| Cnct | Time the call connected | 12:22:41 | |
| Disc | Time the call disconnected | 12:25:17 | |
| Ext | The extension number that made the call | >201 | |
| CLI | Oubound caller's line identification | 02085551234 | |
| Called | The number dialled by the caller | ||
| Diverted to |
Where the call was diverted to ✓ - Destination that connected ✗ - Destination that didn't connect |
VOIP x301 | |
| CnctDur |
The length of the inbound leg of the call (Hours:Minutes:Seconds). Note that outbound leg durations can differ (you can see them by hovering over the duration) |
00:01:23 | |
| Charge/£x |
The cost of switching the call in pounds and pence ex VAT TBA - The final cost of the call has not been calculated U - GenU billing (costs are separately itemised by service) |
0.35 | |
| Info |
Significant things that happened on the call: v = voicemail, V = voicemail and message left (click on the V to see more) |
v |